For shipments of the latest 3D sensor model in 2025, firmware updates are required for proper functionality and compatibility with Parable. Please follow steps below to update and confirm the firmware version on your sensor.
Important: keep your sensor unplugged until you are prompted to connect in the app. Once connected, proceed quickly.
Firmware Update Instructions
Install Structure app from iOS App Store (pending addition to VA Hub)
Launch the Structure app, and connect your sensor when prompted
Once initialized, tap the "i" icon in the upper right corner
Tap the blue 'Update Firmware' button (if available)
Allow the firmware update process to complete without closing the app or disconnecting the sensor
If unsuccessful, disconnect sensor, close app, and start from step 2 again. If the firmware upgrade hangs on the last step, you can close the app, reconnect your sensor, and confirm the firmware is updated in the information menu.